Senior Service Engineering Manager

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic is seeking a Senior Service Engineering Manager to support the EP Therapies - CAS operating unit. This role will lead a team responsible for advancing serviceability across the product lifecycle. This position will provide technical and organizational leadership to influence product design for service, establish service engineering processes and tools, to support both new products and released product changes. This team partners across Medtronic in a matrixed organization including the Service and Repair Shared Service to achieve objectives. This position will be an asset to achieving the vision of continued high growth in EP Therapies - CAS. This position is based at the Mounds View, MN facility and follows a hybrid work model requiring a minimum of 4 days per week on-site for in-person collaboration. This role may require up to 10% travel to support business objectives, in-person meetings, and project activities. Responsibilities may include the following and other duties may be assigned: Lead team responsible for service engineering design, development, and lifecycle support for complex medical device hardware and software Provide input into service strategy, training, and field service documentation Provide engineering leadership for escalated technical issues, risk management, and product improvements Partner across Engineering, Quality, Regulatory, Engineering, Operations, and Service & Repair organizations to deliver solutions that meet compliance and business needs Manage performance, develop talent, ensure engagement and inclusion, and communicate business and operational developments with your team Develop talent through coaching, mentoring, and training to develop high-performing engineering talent while fostering a culture of accountability, collaboration, innovation, and engineering excellence Provide leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets Lead forecasting, effort estimation, resource planning, technical planning and execution Champion best practices in service engineering in partnership with service and repair COE Oversee definition and implementation of engineering practices that improve quality, maintainability, scalability, and product performance Required Qualifications: Bachelor’s Degree in Engineering, Science or technical field with 7+ years of work experience in Engineering, Quality, and/or experience in a regulated industry with 5+ years of leadership experience OR Advanced Degree in Engineering, Science or technical field with 5+ years of work experience in Engineering, Quality, and/or experience in a regulated industry with 5+ years of leadership experience Preferred Qualifications: Experience in medical device capital equipment development, Design for Service, IEC 62353 compliance, service engineering processes and tool development Experience with electrophysiology procedural environments, including ablation, imaging, and/or mapping Ability to demonstrate knowledge of product development, configuration management, and service FDA regulations and guidance Experience influencing and collaborating with cross-functional partners in matrix environment Ability to demonstrate leading complex technical investigations to issue resolution with cross-functional partners Planning, organizational, and execution skills with the ability to manage multiple priorities in a dynamic environment Ability to communicate complex issues clearly to leadership and key stakeholders Leadership, coaching, mentoring, and talent development skills Ability to thrive in a fast-paced, highly collaborative environment while maintaining focus on quality, compliance, and customer outcomes For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$171,200.00 - $256,800.00 ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Thank you for visiting the career site dedicated to Medtronic employees recently impacted by a reduction in force (RIF). We encourage you to explore available job opportunities at Medtronic that match your qualifications and interests. Please note that when registering on this site, you will need to use an external email address. For former Medtronic employees and those seeking new external opportunities, we invite you to apply for career opportunities by visiting our external career site at MedtronicCareers. We look forward to supporting you in your career journey.