Standard Commercial Lines Account Manager

Location: Ohio and Kentucky

Employment Type: Full-Time and Hybrid based in one of our many locations

Job Summary

Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a Large Commercial Account Manager (CAM) you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction. 

Responsibilities

• Develop trusted partnerships with clients, underwriters, and producers
• Maintain high satisfaction within your assigned book of business
• Collaborate with carriers and specialty markets to find the best placement for clients
• Provide technical expertise to assist clients and producers with new business opportunities
• Review existing policies to identify cross-sell opportunities
• Manage renewal processes, beginning 90 days prior to expiration
• Conduct regular service calls and respond to client inquiries
• Process endorsements, certificates, audits, and change requests
• Report claims in accordance with departmental guidelines
• Ensure Accuracy & Compliance
• Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure
• Process renewals in AMS-360, including billing, commissions, and coding updates
• Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures
• Act as a Key Liaison
• Other duties and projects, as assigned

Qualifications

• Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
• Demonstrated knowledge of insurance products, coverages, and coverage interpretation is required.
• Ability to analyze, explain, and apply insurance coverages to meet client needs is essential.
• Active Property & Casualty Insurance License
• At least 2 years of P&C Large Commercial Account Management experience required
• Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools
• Strong analytical, decision-making, and communication skills 
• Professional, polished interpersonal presence 
• Commitment to continuing education 

Benefits Include

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.

Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.

We’re proud of where we’ve been, and even more excited about where we’re going!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

Requirements

• Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
• Demonstrated knowledge of insurance products, coverages, and coverage interpretation is required.
• Ability to analyze, explain, and apply insurance coverages to meet client needs is essential.
• Active Property & Casualty Insurance License
• At least 2 years of P&C Large Commercial Account Manager experience required
• Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools