Parts Sales Specialist

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Job Description Summary DiPerk is the UK and Ireland’s only authorised Perkins distributor, specializing in the supply, service, and support of Perkins engines across all industries and applications. Our expertise in diesel engines and commitment to customer satisfaction make us a trusted partner for businesses requiring reliable and efficient power solutions. We are looking for a motivated and customer-focused Parts Sales Specialist to join our team. Job Description: In this role, you will be responsible for identifying, developing, and converting parts sales opportunities while providing expert technical support to customers. Acting as a key point of contact for both internal and external stakeholders, you will use your product knowledge, commercial awareness, and relationship-building skills to help customers maximise the performance and reliability of their Perkins-powered equipment. This is an exciting opportunity to join a specialist business where technical expertise, customer satisfaction, and sales performance are at the heart of everything we do. Key Responsibilities: Develop and convert Perkins parts sales opportunities through proactive customer engagement and outstanding service. Act as a key point of contact for customers, ensuring service commitments are met in line with the DiPerk Customer Promise. Provide expert technical advice on Perkins engines and parts, helping customers identify the right products for their requirements. Gather, interpret, and analyse technical information to identify customer needs and maximise sales opportunities. Produce and follow up quotations, managing opportunities through to successful completion. Build strong working relationships with internal teams, including Customer Service Administration and Parts Interpretation, to ensure seamless customer support. Monitor order progress and delivery performance, keeping customers informed and ensuring expectations are consistently met. Support CRM activities by maintaining accurate customer records, sales data, and opportunity pipelines. Identify opportunities to improve processes, enhance customer experience, and increase sales performance. Maintain a high level of technical knowledge, positioning yourself and DiPerk as a trusted source of expertise within the Perkins market. Knowledge, Skills and Experience: Knowledge of diesel engines and associated engine parts. Previous experience in parts sales, technical sales, customer service, or a similar commercial environment. Strong customer focus with a commitment to delivering exceptional service and building lasting relationships. Excellent communication and interpersonal skills, with the ability to explain technical information clearly and confidently. Proven ability to identify sales opportunities, negotiate effectively, and successfully close business. Confident using CRM systems and maintaining accurate customer and sales records. Results-driven, resilient, and motivated to achieve and exceed performance objectives. Strong attention to detail and commitment to following established processes and procedures. What We Offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development Why Join DiPerk: At DiPerk, you will be part of a specialist team supporting customers across a diverse range of industries and applications. You will have the opportunity to develop your technical expertise, build long-term customer relationships, and play a key role in driving parts sales growth through exceptional service and industry-leading product knowledge. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.