Sales Associate - Rock Shop

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician. Responsibilities: Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Greets guests, answers the phone, and answers questions accurately and politely. Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances. Directs guests to different areas of the property. Responsible for Player's Cards signup. Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits. Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases). Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories. Displaying Retail product through Hard Rock’s visual display standards. Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc. Assures the complete satisfaction of each and every guest by creating memorable experiences. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned. Qualifications: This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience. Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be eighteen (18) years of age. Knowledge of: Basic mathematical skills. Excellent customer service skills. Microsoft Word and Microsoft Excel. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. Ability to: Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Remain calm in a hectic, fast-paced atmosphere. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Restock needed materials and retrieve dropped items. Use a cash register. Distinguish between different denominations of currency and make correct change. Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!