Expert Systems Engineer

Expert System Engineer – US Altera Digital Health Job Responsibilities Manages, maintains, monitors and supports the infrastructure environment in assigned technology domain Installs, configures and supports hardware and software required to operate assigned technology Works with operations, to provide ongoing maintenance including updates, patches and antivirus updates Troubleshoots and resolves issues in assigned technology including hardware, software, operating systems and application-related issues; Conducts performance monitoring, systems health checks and capacity planning Identifies the common causes of the defects, prioritizes them and systematically removes them so that they do not reoccur in further development work and reduces the overall defect injection rate (DIR) Ensures validation has happened (peer, stakeholders) and all review comments have been closed / incorporated before delivery of any artifacts Ensures the quality of the deliverables as per the defined defects standards Takes complete ownership for the assigned task and reports progress of the project / task to all stakeholders timely; Keeps all stakeholders informed in a timely manner of scope creep and schedule delays. Documents issues with resolutions and work directly, both inside and outside the team, to drive constant improvement Exercises judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results Reviews and provides inputs to the project manager and leadership to approve and confirm the project configuration and build management plans Actively participates as the primary technical resource in project meetings, takes ownership of technical duties and drives project to successful completion Standardizes and automates processes and monitoring using scripting technology; Understands and follows change management procedures Role Requirements Bachelor's Degree Preferred 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience 2-3 years of the total experience should be at the Senior level. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com To learn more, visit www.alterahealth.com. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.