Program Manager – Infrastructure & Operations Portfolio

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to join our growing team in Daytona Beach, FL; Plano, TX or Remote for the right candidate.   The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives. This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives. How You Will Contribute:  Portfolio & Program Leadership Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity. Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes. Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives. Leadership of Project Managers Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives. Provide direction, guidance, and escalation support to ensure successful project execution and delivery. Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines. Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies. Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence. Project & Program Delivery Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle. Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders. Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives. Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives. Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes. Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making. Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives. Cross-Functional & Executive Collaboration Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives. Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes. Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations. Risk, Compliance & Change Management Identify and mitigate risks related to operational stability, security, compliance, and technology delivery. Ensure programs adhere to governance standards, change management processes, and operational policies. Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts. Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements. Operational Readiness & Transition Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer. Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures. Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption. Conduct post-implementation reviews and incorporate lessons learned into future initiatives. Skills & Experience to be Successful: Required Bachelor’s degree in computer science, information systems, engineering, business, or related field. 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives. Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies. Experience leading, mentoring, or developing Project Managers and delivery teams. Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models. Strong leadership, communication, stakeholder management, and organizational skills. Experience with portfolio governance, executive reporting, budgeting, and resource planning. Demonstrated ability to manage competing priorities in complex, fast-paced environments. Preferred Experience leading enterprise infrastructure transformation or modernization programs. PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification. ITIL certification or experience working within ITIL-aligned environments. Experience with Azure, AWS, or hybrid cloud environments. Experience with portfolio management (PPM) tools and enterprise governance frameworks. Experience supporting organizations undergoing significant technology or operational transformation. Pay Range 140,000.00 - 140,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.