Technical Program Manager

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. What you'll do here: Leads complex infrastructure initiatives from planning through implementation and transition to operations. This role coordinates engineering, cybersecurity, networking, cloud, identity, endpoint, application, service management, business, and vendor teams. The initial portfolio will include a major modernized endpoint migration requiring strong planning, dependency management, deployment coordination, and operational readiness. Key Responsibilities Lead infrastructure projects across planning, design, implementation, migration, stabilization, and closure. Develop and manage integrated project plans, milestones, critical paths, resources, and dependencies. Manage scope, schedule, budget, risks, issues, assumptions, and decisions. Coordinate cross-functional technical teams and vendors to drive delivery and resolve blockers. Lead infrastructure modernization and migration initiatives across endpoint, cloud, networking, identity, cybersecurity, and enterprise platforms. Manage endpoint migration activities including pilots, rollout waves, application readiness, security dependencies, user readiness, and support transition. Establish governance, project cadence, escalation paths, and go/no-go criteria. Maintain concise executive reporting, Red/Amber/Green (RAG) status, and delivery dashboards. Ensure operational readiness through support models, documentation, knowledge transfer, and transition to steady-state operations. Skills you will need here: 8+ years of technology program management experience with significant infrastructure delivery experience. Proven experience leading complex enterprise infrastructure implementations, migrations, or modernization initiatives. Strong understanding of infrastructure dependencies across networking, cloud, identity, cybersecurity, applications, and endpoint technologies. Strong project planning, RAID management, dependency management, governance, and executive communication skills. Demonstrated ability to lead multiple technical workstreams and drive accountability without direct authority. Experience managing vendors, systems integrators, or managed service providers. Preferred Qualifications Experience leading endpoint modernization or device migration initiatives. Familiarity with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft Defender, SCCM/Configuration Manager, or comparable technologies. Experience with IT Service Management (ITSM), change management, and operational transition. Project Management Professional (PMP), Agile, Scrum, or similar certification. Experience with Waterfall, Agile, and hybrid delivery methodologies Proficiency with Smartsheet and Jira. Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 15% Annual: Individual Target $101,900.00 - $163,000.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.