Customer Account Manager - 1

About AllClear Aerospace & Defense

AllClear Aerospace & Defense is the military aviation aftermarket industry’s leading provider of mission-ready solutions. We provide excellence in sustainment for the U.S. militaries and its allies. Headquartered in Miramar, Florida, AllClear’s sustainment solutions cover over 25 of the most utilized military aircraft platforms, supported with distribution agreements from leading OEMs, in-house and managed repair services, engineered products, manufacturing, and logistics solutions.

AllClear represents more than 30 years of defense aerospace sustainment experience and expertise, focused on the bigger mission mindset of keeping militaries mission ready. AllClear locations include Abu Dhabi, UAE; Camarillo, CA; Cambridge, UK; Chatsworth, CA; Greenville, SC; Macon, GA; Miramar, FL; Seoul, S. Korea; Singapore; South San Francisco, CA; and Tokyo, Japan.

To learn more visit GoAllClear.com. 

Summary

The Customer Account Manager (CAM) serves as the primary point of contact for assigned customers and territories, managing day-to-day account activities, quotations, and the full sales order lifecycle. This role works closely with internal departments to ensure accurate order processing, regulatory compliance, and timely delivery. The CAM is responsible for maintaining strong customer relationships, resolving order-related challenges, and supporting business growth through responsive service and effective account management.

Essential Duties & Responsibilities

• Serve as the primary point of contact for assigned accounts and territories, managing customer relationships, inquiries, and day-to-day account activities.
• Manage the full RFQ and bidding process, including tenders, quotations, proposals, timely submissions, and follow-up through award.
• Review, process, and manage complex, high-volume sales orders, ensuring accuracy and timely fulfillment.
• Coordinate with Purchasing, Finance, Compliance, Shipping, and OEM Business Managers to resolve order issues and support customer requirements.
• Monitor order status and ERP reports to identify potential delays, discrepancies, and fulfillment risks.
• Communicate order updates, delivery schedules, and potential issues to customers while ensuring timely resolution.
• Coordinate purchasing requirements, customer payment transactions, credit references, and warranty-related quotations.
• Support international order fulfillment by coordinating export documentation and applicable regulatory requirements.
• Maintain accurate customer records, sales activities, and order information within the ERP and customer management systems.
• Manage sales pipeline activities, identify opportunities for repeat business, and provide monthly updates to leadership.
• Support customer presentations, visits, trade shows, and sales initiatives to strengthen account relationships.
• Participate in process improvement initiatives and assist with training team members on ERP-related functions.
• Ensure compliance with applicable AS9120, ISO 9001, and company procedures.
• Perform other related duties as assigned.

Education, Experience & Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following qualifications represent the education, experience, knowledge, and skills required. 

• Bachelor's degree or equivalent experience preferred.
• Minimum of 3 years of experience in sales account management, inside sales, customer service, or a related field.
• Experience managing RFQs, quotations, sales orders, and customer accounts in a fast-paced environment; aerospace or defense experience preferred.
• Proficiency in Microsoft Office Suite (Outlook, Excel, and Word); ERP and Salesforce CRM experience preferred, with Quantum experience a plus.
• Familiarity with international shipping, export compliance, and applicable quality standards.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build customer relationships and collaborate effectively across departments.

AllClear is an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.