Communications Assistant - HREA

Newport News, Virginia Hiring Range $17.50 - $22.75/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned. What you will do Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule. Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly. Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members. Qualifications Education , High school or equivalent (Required) Experience Medical Office (Preferred) Coding (Preferred) Insurance experience (Preferred) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.