M365 Senior Engineer

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a M365 Senior Engineer to join our growing team in Daytona Beach, FL or Plano, TX.  The Sr. Cloud Engineer is responsible for the day-to-day operations and support of enterprise productivity and collaboration of cloud technologies. This role helps ensure Microsoft 365 and related workplace platforms remain stable, secure, and aligned with business needs. Collaboration and Support: The Sr. Cloud Engineer works closely with infrastructure teams, profit centers, the Service Desk, and Level 2 Microsoft 365 support staff augmentation to resolve operational issues and improve service delivery. Technical Leadership: Serving as a subject matter expert, this role contributes to enterprise workplace and collaboration projects, provides technical guidance for new solutions, and supports planning and implementation activities. The position works under the direction of senior leadership and reports to the M365 Cloud Services Manager. How You Will Contribute:   Administer and configure Microsoft 365 and Entra ID services, including Exchange, SharePoint, OneDrive, MFA, SSO, and related collaboration technologies. Resolve Level III incidents and service requests through ServiceNow. Provide subject matter expertise for Exchange Online administration, support, and troubleshooting. Assess technical needs, document requirements, and support the design of Microsoft 365 solutions. Support the evaluation, administration, and responsible adoption of AI productivity tools, including Microsoft Copilot and Claude, to strengthen collaboration, automation, knowledge management, and operational efficiency. Prepare and deliver monthly cloud operations metrics. Evaluate, test, and apply critical updates on a regular basis. Integrate new solutions into the existing infrastructure and support deployments that meet business and technical requirements. Assess current technologies, tools, and services, and recommend improvements based on security, compliance, financial, and operational considerations. Develop troubleshooting guidance and operational documentation for support teams. Support audit activities by providing required operational evidence and documentation. Assist with cybersecurity investigations as required. Skills & Experience to be Successful:  Required Five or more years of Microsoft 365 cloud engineering experience, including subject matter expertise in Microsoft 365 messaging and Teams. Commitment to delivering high-quality service and customer-focused results. Excellent troubleshooting and problem-solving abilities. Ability to travel occasionally, up to 10%. Preferred Bachelor's or master's degree in information systems, computer science, business administration, or related field. Microsoft certifications. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.