Small Business Unit Commercial Account Manager

Small Business Unit Commercial Account Manager

Location: Ohio or Kentucky
Employment Type: Full-Time and Hybrid based in one of our locations

Job Summary

The Small Business Commercial Account Manager manages and services a high-volume portfolio of small business commercial insurance accounts, serving as clients’ primary contact and providing exceptional service throughout the policy lifecycle. The role focuses on reviewing and presenting renewals, processing policy changes, answering client questions, coordinating with insurance carriers, and identifying opportunities to improve coverage and retain accounts.

This role is ideal for a licensed insurance professional with at least one year of commercial lines experience who enjoys problem-solving, managing multiple priorities, and helping small businesses feel protected and supported.

Responsibilities

• Manage a high-volume portfolio of small business commercial insurance accounts. 
• Serve as the primary contact for clients regarding policy questions, coverage concerns, and service needs. 
• Respond to client requests in a timely and professional manner. 
• Assist clients with certificates of insurance, policy changes, endorsements, cancellations, billing inquiries, and claims reporting.
• Review client exposures and identify coverage gaps or deficiencies. 
• Recommend appropriate insurance solutions based on client operations and risk profile. 
• Educate clients regarding policy provisions, exclusions, limitations, and available coverage enhancements. 
• Assist clients in understanding changes to premiums, coverages, and carrier requirements.
• Report claims to carriers in accordance with agency guidelines
• Maintain real-time, accurate client files in AMS-360 and ImageRight
• Update billing screens, commissions, producer codes, company codes, and status codes during renewal processing
• Prepare and process premium finance agreements
• Handle agency-bill invoicing and ensure compliance with agency procedures
• Prepare and process lost policy releases (LPRs)
• Notify leadership when service standards may be at risk

Qualifications We’re Seeking

• Minimum 1 year of commercial lines P&C insurance experience
• Active Ohio Property & Casualty license
• Ability to manage a book of $225,000–$350,000 in agency revenue
• Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools
• Strong attention to detail, accuracy, and adherence to procedures
• Professional communication skills, both written and verbal
• Ability to adapt to change and follow agency guidelines
• Commitment to continuing education

Benefits 

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short- and long-term disability
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work environment
• And much more!

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.

Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky, and Florida—while maintaining the personal, relationship-driven service that sets us apart.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk management and loss control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.

We’re proud of where we’ve been—and even more excited about where we’re going.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

Requirements

• Minimum 1 year of commercial lines P&C insurance experience
• Active Ohio Property & Casualty license