DevOps Engineer Lead

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: As a member of Windows DevOps team, the person will be responsible for Deployment, Middleware and Environment Management for Lower-Level test Environment. Keeping the test environments pristine as production alike as possible. Day-to-day activities include, but are not limited to the following: Team lead for DevOps team managing (FTE, onshore\offshore contractors) Manage day to day activities for Workplace Benefits and Personal Retirements Technology (WBPRT) Liaison with CIO Dev teams, Delivery managers on Project deliverables and provide status for the team Liaison with Release Management team on release deliverables and provide status for the team Host daily morning sync up call with onshore & offshore teams to review status, deliverables, issues, and priority of work Good communication skills to interact with various stakeholders Able to work independently and adjust to changing priorities Keep up with emails and reply in timely manner Actively monitor Jira requests and assign unassigned Jiras and close after work is complete Deep understanding of Horizon toolset, Merlin, Ansible, etc. Well versed in Windows 2022, 2025, IIS, .Net and able to troubleshoot issues Able to work after hours and on weekends to support monthly releases, Mythos patching and EMRs Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc. Performs troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams Provides monitoring of the environment during release or independent change and tracks changes to the production environment Looks for areas of improvement in environment stability, and speed of determining root cause Ability to debug and troubleshoot performance and software issues Managing changes, defects, and projects across various testing and PROD environments Able to handle multiple tasks/projects and adapt to a constantly changing environment Ability to work independently and within a team Must be willing to work after hours and weekends to support release changes Defect triage of issues in the application testing environments Deployment of code and/or retrofit of production code Rebuilding Servers Working side by side with testers and developers to ensure all are working cohesively. Technical documentation Partnership and communications with internal customers and partner teams Required Qualifications: 5+ year experience with Windows 2019/2022, IIS, .Net application integration in large complex environments Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment Hands-on experience with DEVOPS on Windows Operating Systems, System Administration and Automation Ability to plan, design, create programs, and document through AGILE framework & DEVOPS using XLR/Ansible Hands on experience with Application Middleware (.Net, IIS, JRE, etc.) Hands-on experience with PowerShell scripting Environment Management skills on WINDOWS Servers Degree in Computer Science, Electronics, Communication, Information Technology Ability to troubleshoot application integration issues in Windows environment Basic understanding and troubleshoot experience of multi-tier applications, Networking, SQL Good working knowledge of CI/CD Process. like Ansible, Jira, XLR, etc. Desired Qualifications: Knowledge of Windows PowerShell scripting Financial Industry Experience Good understanding of SDLC concepts Job Description: This job is responsible for configuring complex software delivery automation. Key responsibilities include ensuring software deployments are configured to meet access, ownership, and authentication standards, providing technical direction within a functional domain, modifying code for software deployment automation, and overseeing software promotion pipelines for complex/high availability applications following Continuous Delivery practices. Job expectations include the ability to integrate development, testing practices, software delivery tools, and runtime application standards at the bank. Responsibilities: Mentors and clarifies issues and practices for DevOps Engineers by decomposing more complex tasks into actionable work units and deliverables and assigning the work units to an individual or teams of DevOps Engineers Responds to escalated events or issues from DevOps Engineers and creates issues and action-plan summaries for stakeholders Collaborates with Application Owner(s) on mid-term and long-term strategy for Continuous Integration and Continuous Delivery (CI/CD) tool adoption efforts across groups of applications Monitors and responds to aggregate alert trends across application and infrastructure key performance indicators (KPI) for the service supporting CI/CD services Works with Infrastructure and Solutions Engineers to prioritize and propose new features and capabilities for CI/CD service platform that fosters increased automation across a group of applications or line of business Responds to risk or audit identified issues with access control processed designed for compliance with firm separation of duties practices and software release management standards, and policies Works with Site Reliability and Infrastructure Engineers to reconcile and integrate planned CI/CD service platform changes across the monitoring, alerting, forecasting, and reporting functions Skills: Analytical Thinking Collaboration DevOps Practices Result Orientation Solution Delivery Process Adaptability Application Development Influence Innovative Thinking Risk Management Architecture Project Management Solution Design Stakeholder Management Technical Strategy Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $119,400.00 - $165,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice