Lead, Sales Operations

YOUR ROLE AS A(N): Lead, Sales Operations Position Summary The Lead, Sales Operations is responsible for driving sales effectiveness through robust planning, performance tracking, process optimisation, and operational support. This role works closely with sales, marketing, finance, and other cross-functional teams to ensure alignment, improve productivity, and enable the sales team to achieve revenue targets. Key Responsibilities Drive sales planning and forecasting, including pipeline management, target setting, and performance tracking against revenue goals. Analyse sales performance, identify trends, gaps, and opportunities, and provide actionable insights to improve conversion, productivity, and revenue. Optimise sales processes and systems, ensuring efficient workflows, CRM utilisation, and data accuracy across all sales activities. Support sales strategy execution, including campaign coordination, incentive programs, and go-to-market initiatives. Develop and maintain sales reports and dashboards, providing timely and accurate updates to leadership and stakeholders. Collaborate cross-functionally with marketing, finance, and product teams to align on targets, campaigns, and business priorities. Manage sales operations tools and governance, ensuring compliance with internal policies and best practices. Lead and support ad-hoc projects and initiatives to enhance sales effectiveness and operational efficiency. Qualifications & Experience Bachelor’s degree in Business, Marketing, Finance, or a related field. 5–8 years of experience in sales operations, business operations, or commercial roles. Strong analytical and problem-solving skills with proficiency in data analysis tools and CRM systems. Experience in sales forecasting, pipeline management, and performance reporting. Excellent stakeholder management and communication skills. OUR HIRING PROCESS: - Application Review - Screening Call/Email - Interview & Assessments - Background Verification - Offer Process OVERVIEW: Location: Wisma Capital A Department: Media Sales Entity: AirAsia Next GET TO KNOW AirAsia Next: Brand AA Sdn Bhd. manages intellectual property developed for the group focusing on the creation, management, licensing and enforcement of the airasia brand. Covering a range from trademarks to brand identity, content and merchandise. GET TO KNOW US: Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you). Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean. Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place. AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"