Site Reliability Engineer Lead

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades Monitor the health and performance of the Dynatrace environment and proactively resolve issues Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps Stay current with Dynatrace product updates, best practices, and new features Participate in on-call rotation and provide after-hours support as needed Responsibilities: The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades Monitor the health and performance of the Dynatrace environment and proactively resolve issues Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps Stay current with Dynatrace product updates, best practices, and new features Participate in on-call rotation and provide after-hours support as needed Required Qualifications: 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.) Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components Experience with deploying and managing monitoring agents on Linux and Windows servers Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker) Proficient in troubleshooting application and infrastructure performance issues using Dynatrace Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty) Strong scripting skills (PowerShell, Bash, Python) are a plus Excellent communication, documentation, and collaboration skills Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) Dynatrace Associate or Professional certification Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace Knowledge of ITIL processes and incident management best practices Skills: Automation Collaboration Influence Production Support Result Orientation Analytical Thinking Application Development Architecture Solution Design Stakeholder Management Adaptability DevOps Practices Project Management Risk Management Solution Delivery Process Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $125,300.00 - $167,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice