Quality Engineering Lead

This role offers a unique opportunity to lead quality engineering for Manulife’s Global Operations and Marketing Technology, driving excellence across digital technologies! By ensuring robust testing frameworks and automation practices, the lead directly contributes to our mission of delivering secure, scalable, and high-performing digital experiences to customers worldwide. The individual will have the opportunity to experience modern cloud technologies, collaborate across regions, and contribute to crafting global standards. This is a high-impact role that blends technical leadership with strategic execution in a fast-evolving digital landscape! Position Responsibilities: Develop and implement quality engineering automation to enhance the overall quality and reliability of software products Design and implement automated test strategies for AEM Cloud applications using tools such as Selenium, BrowserStack, TestNG, JUnit, Cypress, etc. Establish processes & tools to maintain automation scripts and generate reports for faster bug tracking & reporting Analyze automation results and investigate failures Develop test patterns to evaluate the solutions for performance, scalability, and reliability Drive software development process to ensure quality-centric methodologies; captures, records, and implements leading practices for continued QA improvements Prepare and deliver formal quality audit reports Identify critical metrics for product quality and tracks the identified quality assurance metrics, such as defect densities, defect frequency, and first-time pass rate Collaborate with multi-functional teams including developers, product managers, and DevOps to define quality standards and integrate testing into CI/CD pipelines (e.g., using Jenkins, GitHub Actions, Azure DevOps, etc.) Collaborate with AEM developers to validate component-level functionality, content authoring workflows, and integration points with backend services Control, update and distribute new and revised quality standards and technical changes Oversee the setup and maintenance of test environments, including cloud-based testing infrastructure and service virtualization Stay up-to-date on the latest frontend and backend technologies and trends, consistently improving skills and competencies to address diverse application challenges Mentor and guide other team members on QA/QE practices, fostering a culture of continuous improvement and innovation in testing practices Develop and maintain automated test suites for functional, regression, performance, and security testing across web and mobile platforms Required Qualifications: 5–10 years of progressive experience in Quality Engineering, Software Testing, or Quality Assurance, with a strong track record in large-scale, complex software environments Experience testing Adobe Experience Manager (AEM) Cloud Service applications. Extensive experience designing and executing both manual and automated testing strategies. Strong hands-on experience with Playwright for end-to-end test automation, including framework development, maintenance, and CI/CD integration. Experience integrating automated tests into CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps. Proficient in developing automation frameworks, tools, and scripts using JavaScript/TypeScript and related technologies. Experience leveraging AI-assisted testing and automation tools to improve test creation, maintenance, defect detection, test data generation, and overall quality engineering efficiency. Experience leading quality engineering practices across the SDLC and mentoring QA engineers. Preferred Qualifications: Experience with AI-powered testing platforms and capabilities such as: AI-assisted test generation Self-healing test automation Intelligent test execution and prioritization AI-based visual validation and defect detection Generative AI tools supporting quality engineering workflows Experience with additional automation frameworks including Selenium WebDriver, Cypress, TestNG, JUnit, and API testing tools such as Postman and Swagger/OpenAPI. Experience with cross-browser and cross-device testing platforms such as BrowserStack or Sauce Labs. Experience with website quality, accessibility, SEO, and content validation tools such as Siteimprove. Experience with performance and load testing tools such as JMeter, LoadRunner, or Gatling. Experience with security testing tools such as OWASP ZAP or Burp Suite. Strong understanding of SDLC, QA governance, release quality controls, and defect management practices. Knowledge of cloud-native application development and cloud fundamentals. Experience testing enterprise digital platforms, CMS solutions, and customer-facing web applications. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.