Field Support Technician- Controls & Automation

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: Field Support Technician Position Summary The Field Support Technician provides technical support for telemetry, communication, and control systems used by utility customers. This role is responsible for troubleshooting technical issues, guiding customers through solutions, coordinating field service activities, and delivering an exceptional customer experience. The ideal candidate enjoys solving technical problems, communicating with customers, and learning new technologies. Candidates may come from a variety of backgrounds, including industrial maintenance, electronics, telecommunications, utilities, controls, military technical occupations, or related technical fields. Training will be provided on Badger Meter products, telemetry systems, software platforms, and troubleshooting processes. Key Responsibilities Respond to customer inquiries and provide technical support via phone, email, and remote support tools. Diagnose and troubleshoot hardware, software, communication, and system-related issues. Guide customers through corrective actions while delivering a positive customer experience. Document troubleshooting activities, resolutions, and next steps in service management systems. Coordinate field service visits with customers and internal teams when onsite support is required. Interpret technical documentation, wiring diagrams, and product manuals to identify potential issues. Assist with troubleshooting telemetry, communication, and control systems. Utilize software tools and databases to review system information and support customer inquiries. Escalate complex technical issues when necessary and collaborate with senior technicians and engineering teams. Participate in an on-call rotation to support customer needs outside of standard business hours. Support continuous improvement initiatives focused on customer satisfaction, ticket resolution, and service quality. Assist with mentoring and onboarding of new team members as experience grows. Required Qualifications High school diploma or equivalent. 1+ years of experience in a technical, maintenance, electronics, telecommunications, utilities, military, or related role. Valid Florida Drivers License. Strong troubleshooting and problem-solving skills. Ability to learn and apply new technologies, software systems, and technical processes. Excellent customer service and communication skills. Ability to remain calm and professional in high-pressure situations. Comfortable working with computers, multiple software applications, and technical documentation. Ability to work independently while collaborating effectively with a team. Preferred Qualifications Prior experience in one or more of the following areas is suggested: Industrial controls or automation systems Electrical systems or wiring Reading electrical schematics and technical drawings PLCs or control logic RF or wireless communications Telemetry systems HMI or SCADA systems Computer networking Linux environments SQL databases Salesforce or other CRM/service management platforms Water, wastewater, utility, or industrial operations Military technical experience is highly valued. What Will Make Someone Successful Enjoys troubleshooting complex problems and finding solutions. Communicates clearly and confidently with customers. Can balance multiple priorities in a fast-paced environment. Demonstrates a strong sense of ownership and follow-through. Enjoys learning new technologies and expanding technical knowledge. Works effectively both independently and as part of a collaborative team. Physical Requirements Ability to lift and move up to 30 pounds of equipment. Ability to occasionally travel to customer sites. Work Environment & Travel Primarily office-based with customer support responsibilities. Regional travel required as needed, primarily throughout the southeastern United States. Typical schedule is Monday through Friday with some flexibility. Participation in an on-call rotation after training and onboarding. #SP123 Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance – Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here. With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.