Account Manager - Pacific Time (PST)

Shift: Pacific Time (PST)

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Role

As an Account Manager, you own the relationship with the medium to large scale provider offices we serve. You run the day-to-day, from onboarding through adoption, renewal, and growth, and you make sure every client feels the difference of working with Gifthealth.

You are also the voice of the client inside Gifthealth. You work directly with our Product team to turn what you hear in the field into solutions, partner with Patient Experience to resolve issues for provider groups, and work alongside Sales and Marketing. You bring modern tools, including AI, into how you analyze accounts and prepare for client conversations. Reporting to the Vice President of Gastroenterology, you will build trusted partnerships, spot growth opportunities early, and move quickly.

Key Responsibilities

• Oversees the full client lifecycle, ensuring smooth setup, strong adoption, and consistent delivery of high-quality products or services.
• Coordinates across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure accuracy and timeliness of deliverables.
• Ensures projects stay on track by proactively communicating progress, risks, and changes to both clients and internal stakeholders.
• Identifies upselling and expansion opportunities, support renewal efforts, and implement strategies to strengthen client relationships and reduce churn.
• Reviews client usage, satisfaction, volume, and other KPIs, translating insights into strategic recommendations that improve outcomes and prevent issues.
• Conducts sales calls, demos, and reconciliation meetings while preparing reports and presentations that highlight performance, value, and results.
• Shares client feedback, trends, and opportunities to support product improvements, marketing efforts, and account strategy prioritization.

Personal Attributes

• You take initiative and are energized by growing new business
• You operate with integrity and build trust quickly
• You exercise sound judgment and make good decisions
• You are a self starter who is passionate about healthcare and sales

Work Environment

• Location: Remote, Pacific Time (PST)
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Travel: Up to 10% travel to client sites and Gifthealth facilities.
• Collaboration: Regular meetings with provider office clients and with internal Product, Patient Experience, Marketing, Sales, Pharmacy, Compliance, Quality, and Operations teams, plus external vendor and consultant partners.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Requirements

• Bachelor’s degree in communications, business administration, or related field, or equivalent experience
• 4+ years of experience as an account manager or in a sales support role, with a proven record of maintaining client relationships and identifying growth opportunities.
• Experience onboarding new clients and managing implementations.
• Strong data analysis and reporting skills, with sharp attention to detail and problem-solving ability.
• Excellent written, verbal, and presentation skills, including the ability to explain products and concepts clearly and concisely.
• The ability to influence without authority and to empathize with the customer.
• Strong organization and time management.
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms.

Preferred

• Healthcare experience, ideally in gastroenterology and/or specialty, and experience working with medium to large provider offices.
• Knowledge of commercial agreements, the pharmaceutical industry and applicable regulations, change management, and voice of the customer methods.
• Experience collaborating with a product or engineering team to shape roadmap priorities.

AI Fluency

We are a technology company, and we want an Account Manager who works like one. Polishing emails with AI is a start, but we are looking for someone who goes further: analyzing account data, prepping for client meetings, automating reporting, and testing new tools, all with sound judgment about client and patient data. Be ready to tell us how you use AI today, in specific terms.

Our Offer To Ensure You Choose Gifthealth

• Competitive compensation based on education, experience and performance
• Healthcare benefits covered by Gifthealth
• Opportunity to advance a non-traditional pharmacy with a technology focus
• A team of healthcare experts who share your passion for improving medication accessibility and affordability
• Real influence on our product, with a direct line to the team building it
• Remote work environment, with opportunity to travel