Claims Technician

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role As a Trainee Claims Technician, you will begin your career in insurance claims within a supportive and collaborative team environment. Working closely with experienced colleagues, you will develop your understanding of claims processes, client service, and insurance operations while providing administrative and technical support to the wider team. This role is designed for someone eager to learn, build new skills, and develop a long-term career within the insurance industry. What you'll be doing Learn how claims are managed and processed throughout their lifecycle. Support senior colleagues with day-to-day claims administration activities. Assist with the setup and maintenance of claim records on company systems, ensuring information is accurate and up to date. Acknowledge new claims and, under supervision, help communicate updates to clients, insurers, and other stakeholders. Prepare and organise documentation to support efficient claims handling. Process collections, payments, and other claims-related information accurately and in a timely manner. Respond to routine queries and escalate more complex matters where appropriate. Assist with management reporting and team projects as required. Build knowledge of relevant legal, regulatory, and company requirements. Work collaboratively with colleagues across the business to deliver excellent service to clients and support continuous improvement initiatives. Maintain accurate records and ensure all activities are completed in line with company policies and procedures. Share information and best practice with colleagues to support team success. Who we're looking for Previous experience in an office, administration, customer service, or similar environment. An interest in starting a career within the insurance industry. No previous insurance experience is required. Strong attention to detail and a willingness to learn new processes and systems. Good written and verbal communication skills. Comfortable using Microsoft Office and other computer-based systems. Good problem-solving skills and a willingness to learn from experienced team members. Flexible and able to work towards deadlines. Committed to providing excellent service and treating clients fairly. Qualifications A-level standard education (or equivalent). Good numeracy and literacy skills. A willingness to learn and develop a career within insurance claims. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.