Sales Operations Specialist

Join us to create change and have an impact in homes around the world. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Where you’ll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. About the Role: As a Sales Support Specialist, Consumer Direct Interaction, you will play a critical role in supporting the growth of Electrolux's aftermarket business by ensuring seamless operational execution across key national retail partners, including Lowe's, Home Depot, Best Buy, and Walmart. Working closely with Sales, Supply Chain, Customer Service, Logistics, and other cross-functional teams, you will manage customer operations, optimize order fulfillment and inventory performance, resolve complex operational challenges, and drive process improvements that enhance service levels and business results. The ideal candidate is customer-focused, proactive, highly analytical, detail-oriented, and accountable, with strong problem-solving abilities and a passion for delivering operational excellence and continuous improvement. Key Responsibilities: Manage customer orders, inventory, and fulfillment activities for assigned retail accounts. Resolve order, inventory, shipment, and EDI-related issues through collaboration with internal and external stakeholders. Monitor operational performance through reporting, open-order management, and service-level tracking. Investigate, dispute, and resolve retailer compliance deductions and chargebacks. Coordinate replenishment, inventory allocation, and stock management to support customer demand. Support customer communications, escalations, invoicing, and day-to-day operational requests. Identify and implement process improvement opportunities that enhance efficiency, service levels, and operational performance. Lead customer operational reviews and provide recommendations to improve execution and business results. Minimum Qualifications: Bachelor's degree 2+ years of experience in Sales Operations, Customer Service, Account Support, or a related field. Experience analyzing data and developing reports to monitor customer and operational performance. Proficiency with Microsoft Excel and business systems used for order management, reporting, and customer support. Ability to manage multiple priorities in a fast-paced environment while collaborating effectively across cross-functional teams. Benefits include: Flexible work hours/hybrid work environment Medical, dental, vision and life insurance Competitive holiday and vacation time off program Retirement Savings Plan (401(k)) with relevant company contribution. Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service Please be advised that we are unable to offer visa sponsorship for this position at this time. Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-OG1 Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.