Sales Support Representative – Varsity Performing Arts (VPA)

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com. WORK TYPE: Remote LOCATION DETAILS: Memphis, TN WORK HOURS: Monday through Friday, between 8am – 5pm (Eastern time) HOW YOU WILL MAKE AN IMPACT: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Varsity Spirit is seeking a Sales Support Representative – Varsity Performing Arts (VPA) to join our team. This role serves as a key partner to the VPA Sales organization, providing exceptional internal sales support that overlap the management of customer orders from entry through fulfillment. The Sales Support Representative acts as the primary liaison between Sales and cross-functional teams to ensure seamless customer experience, timely order execution, and operational excellence. This position is instrumental in supporting sales growth by allowing Sales Representatives to focus on building customer relationships while ensuring orders are processed accurately, issues are resolved proactively, and customers receive best-in-class service. WHAT YOU WILL DO As a Sales Support Representative, you will: Serve as the primary internal support partner for the VPA Sales Team. Manage the complete lifecycle of customer orders from submission through shipment. Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments where applicable. Build strong relationships with Sales Representatives by providing timely updates, resolving issues, and identifying solutions that support customer satisfaction. Drive operational excellence through process improvements, collaboration, and proactive communication. Serve as the primary internal liaison for assigned Sales Representatives and sales regions. Respond to inquiries from Sales and internal partners regarding products, orders, timelines, and processes. Provide timely updates regarding order status, production timelines, artwork, and customer requests. Support Sales Representatives by navigating internal processes and identifying the appropriate resources to resolve customer needs. Maintain a thorough understanding of products, sales programs, order processes, and company policies. Escalate complex issues when appropriate while maintaining ownership through resolution. Cross-Functional Collaboration Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate successful order fulfillment. Communicate production updates, potential delays, and recommended solutions to Sales. Assist with special projects and department initiatives as assigned. Participate in ongoing cross-training to strengthen organizational knowledge and support business needs. Continuous Improvement Identify trends in customer inquiries and internal processes. Recommend improvements that enhance efficiency, communication, and the overall customer experience. Support implementation of new tools, systems, and process enhancements. QUALIFICATIONS Exceptional customer service mindset with a commitment to supporting internal and external customers. Strong verbal and written communication skills. Excellent organizational and time management skills. Ability to prioritize multiple projects in a fast-paced environment. Strong attention to detail and follow-through. Self-motivated with excellent problem-solving skills. Ability to build collaborative relationships across departments. Positive attitude with a team-first mentality. Ability to adapt to changing priorities while maintaining accuracy. EDUCATION/EXPERIENCE Previous experience in customer service, sales support, account management, or order management. Experience supporting field sales organizations preferred. Experience within the performing arts, music, apparel, or custom products industry is a plus. Bachelor's degree preferred but not required. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for long periods of time. Repetitive movement of the body is required on a regular basis. The position requires lifting of no less than 15-50 lbs. on a regular basis from floor to waist. Finger and hand dexterity and ability to read text on a screen. Must be able to tolerate working in a non-climate-controlled environment. #LI- EM1 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. OUR VALUES Service - We lead with heart. We champion community. Passion - We love what we do. It fuels our purpose. Integrity - We do what we promise. We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be better. For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include: Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups Access to Financial Coaching and member-owned Credit Union St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment! Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law. Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability. RECOGNIZED LEADER IN SPORT, SPIRIT & ACHIEVEMENT At Varsity Brands, we aim to build school pride, student engagement and community spirit through three unique but interrelated businesses: BSN SPORTS, Varsity Spirit and Herff Jones. Together, we promote personal, school and community pride through customizable products and programs for elementary, middle and high schools as well as colleges, universities and professional sports organizations, churches and corporations. With more than 6,000 employees and sales partners, our reach spans across North America. Explore the opportunities at each of our operating units.