Product Engineer II

Job Summary:

The Product Engineer II independently designs, validates, and implements new and existing products. This role serves as a primary technical liaison between Product, Engineering, Operations, and Vendors. The Engineer II exercises judgment in solution design, integration strategy, and technical documentation standards.

Key Outcomes:

• Complete technical ownership of product buildout
• Vendor technical evaluation and recommendation
• Reliable HW/SW deployment and integration
• High-quality standardized documentation
• Effective Alpha/Beta deployments

Requirements

Product Team Role:

Members of the Product Team:

• Embody and reinforce the company’s ASCEND principles (Accountable, Solutions Oriented, Curious, Empowered, Nimble, Data Driven)
• Adopt a proactive (“Leading From The Front”) attitude in achieving the growth & profitability targets defined for the business, working collaboratively with Partners, Customers, and Vendors
• Help define and document Product metrics, KPIs, and definitions
• Contribute to data governance practices, including data quality, access, and documentation
• Maintain a consistent focus in developing competitive advantages for Products
• Understand that Customer Experience (CX) is a very important component of all Products, and treat it as a differentiator

Essential Duties and Responsibilities:

• Lead technical assessments of new product opportunities.
• Serve as primary technical liaison during vendor vetting.
• Design and execute system test plans.
• Identify and remove technical barriers to adoption.
• Collaborate cross-functionally on prioritization and delivery.
• Develop and maintain standardized documentation frameworks.
• Create technical training materials for internal teams.
• Support KPI and data governance initiatives.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Bachelor’s degree or equivalent experience required.
• 4 to 6 years of telecommunications, SaaS, UCaaS, or managed services experience.
• Strong working knowledge in several of the following:
• Networking (LAN/WAN, SD-WAN)
• Cybersecurity
• UCaaS
• SaaS platforms & API integration is required
• Demonstrated experience leading product implementation phases.
• Proven strong process and documentation skills are required.
• Software development skills or experience is a plus.

Knowledge/Skills/Abilities:

• Innovative Solutions – Demonstrate adaptability and creativity in approach to solving problems.
• Team Orientation & Interpersonal – Highly motivated, passionate and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Communication – Able to communicate technical concepts, and naturally adjust communication and messaging for a non-technical audience. Effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail. Able to demonstrate a continued level of passion and energy for the work delivered.
• Project Management – Able to prepare a plan that achieves stated objectives, establish and meet project deadlines, modify plan to reflect changing priorities and successfully complete project.
• Adaptability to Change – Able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.