Internal Communications & Knowledge Management Intern

General Information Primary Location: Grand Rapids, MI Employee Status: Part-Time Hourly Estimated Hours/Week: 20-25 About this position: The Internal Communications and Knowledge Management Intern supports the development, maintenance, and promotion of LMCU’s employee intranet, ServiceNow Employee Center, and knowledge base. This role helps ensure employees can easily find, understand, and use the information they need to do their jobs effectively. The intern will assist with content development, editing, organization, quality assurance, employee communications, campaign support, and project coordination. This position offers practical experience in internal communications, knowledge management, digital content, employee experience, and cross-functional collaboration. What you’ll do: Employee Intranet and Knowledge Base Assist with maintaining and improving content within the LMCU ServiceNow Employee Center and knowledge base. Draft, edit, format, and review knowledge articles for clarity, accuracy, usability, and consistency. Help organize content, metadata, supporting documents, and review schedules to identify outdated, duplicate, or missing content while supporting ongoing content audits. Test navigation, links, and search functionality while documenting improvement opportunities. Track content updates and support publishing, archiving, and governance processes. Content Quality and Knowledge Support Apply established content, accessibility, formatting, and writing standards to create clear, employee-friendly information. Maintain knowledge management standards, best practices, templates, examples, and other supporting resources. Assist with content quality reviews and identify opportunities to improve consistency, usability, and employee self-service. Knowledge Author and Content Owner Support Help create, maintain, and update templates, checklists, job aids, FAQs, quick-reference guides, and training resources with reminders for article reviews, content updates, and knowledge cleanup activities as needed. Support onboarding and training by preparing materials, coordinating sessions, and maintaining an organized resource library of best practices, examples, and training materials. Respond to routine questions about templates, formatting, and article submission processes, escalating questions involving policy, governance, compliance, or content ownership. Gather examples of effective knowledge articles that can be shared with content contributors. Employee Center Adoption and Promotion Draft Employee Center announcements, tips, feature highlights, and educational content including short “Did You Know?” messages, presentations, demonstrations, FAQs and talking points that encourage employees to use the Employee Center as a primary source of information. Help maintain an editorial calendar for Employee Center news and adoption messages. Assist with user testing by completing assigned scenarios and documenting findings while collecting and organizing employee questions and feedback following launches or communication campaigns. Internal Communications and Adoption Draft and edit employee emails, intranet articles, announcements, FAQs, and promotional content. Support communication campaigns, editorial calendars, Employee Center adoption efforts, and employee engagement initiatives. Collect and organize employee feedback and assist with basic engagement, adoption, and content performance reporting. Project and Administrative Support Attend meetings, document action items, and support project tracking. Maintain content calendars, project documentation, and shared resources. Assist with launches, content migrations, audits, quality reviews, and other team projects. Other Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. What you’ll bring: KNOWLEDGE AND SKILLS Strong writing, editing, proofreading, organizational, and communication skills. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities, work independently, and collaborate across teams. Interest in internal communications, knowledge management, digital content, or employee experience. EXPERIENCE Proficiency with Microsoft 365 applications; experience with SharePoint, ServiceNow, or content management systems is a plus. Hands-on experience with content management, internal communications, knowledge management, or intranet administration, preferred. EDUCATION/CERTIFICATIONS/LICENSES College student at freshmen, sophomore, junior, senior, or master level status, or a recent college graduate within the last 3 months. Major in Communications, Public Relations, Journalism, Marketing, English, Business, Information Management, or a related field. 3.0 GPA or greater preferred. Who we are: We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan. As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks. It’s about always doing what’s best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs. You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer