Senior Application Support Engineer (Retail Planning & Merchandising)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Application Support Engineer (Retail Planning & Merchandising) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Own the end-to-end technical health, availability and operational readiness of the Retail Planning & Merchandising service, today for the Retail Planning solution from the software vendor Aptean Troubleshoot SQL Server databases and Analysis Services, including connectivity, permissions, processing and performance Be able to read, write, maintain and troubleshoot SQL Server stored procedures, views, functions and data-processing logic Monitor and recover daily and weekly jobs using Windows Task Scheduler, Splunk, logs and alerts Provide 1st and 2nd-level support, root-cause analysis and vendor escalation for critical or recurring incidents Support MFP/OTB, Allocation, Forecasting, Replenishment, Assortment Planning, Events and user administration and establish a reasonable process knowledge Write technical specifications or coordinate with software vendor for business change requests Trace and resolve data-flow issues across connected systems such as SAP ERP, SAP BW, SAP IBP, GCP, Anaplan Coordinate upgrades, releases, testing, system copies, housekeeping and data-purge activities Maintain technical documentation, monitoring, recovery procedures and reusable support knowledge Drive automation, performance optimization, data quality and continuous service improvement Be flexible for new planning platform assessment, implementation and rollout About you We are looking for a unique and amazing talent, who brings along the following: Degree in computer science, information technology, software engineering, business informatics or comparable qualification. 7+ years in enterprise application or data-platform engineering, including strong hands-on SQL Server experience and support of business-critical integrated services Solid experience in SQL Server administration, T-SQL development, stored procedures, views, functions, indexing, and performance tuning Strong knowledge of SQL Server Analysis Services (SSAS), Windows Server environments, and batch processing operations Experience monitoring and supporting enterprise applications using tools such as Splunk, scheduling platforms, logs, and alerting systems Excellent communication skills and ability to work independently while managing multiple priorities in a fast-paced environment A proactive mindset with a continuous improvement focus on automation, operational excellence, and service quality Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and data-related issues What we offer You can expect a range of benefits, including: Learning and career development programs to help you grow A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters Hybrid and flexible work options to support your work-life balance Paid volunteering leave to support causes that matter to you Exclusive employee discounts on Swarovski products About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. #LI-Hybrid Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs) Don't miss out! Sign up now and get job alerts tailored to you!