Manager, Analytics, Revenue, and Software Development

Job Number: JR107483 Job Title: Manager, Analytics, Revenue, and Software Development Department: EO ENHANCE Ontario - Data & Analytics Job Category: Management Hospital Location: EO Head Office Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $68.413 - $79.31 Hours: Days, Afternoons Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario. Job Description: Responsibilities: Provide integrated oversight and leadership for analytics, billing and software applications and the analysts who support those applications Responsible for system support, upgrades and optimizations of all applications that fall under the Analytics, Revenue, and Software Development portfolio Oversee the delivery of reports, dashboards, extracts and data feeds to member hospitals, ensuring data accuracy, timeliness and quality Oversee Hospital Billing support and optimization, including charge capture, claims, remittance and month-end processes, in partnership with hospital finance leaders Oversee the region's participation in Epic Cosmos, including data submission, data quality, governance of access and use, and promoting its use for research, benchmarking and quality improvement across member hospitals Oversee the design, development, testing, deployment and support of custom software applications and integrations, including Epic FHIR and API based solutions Oversee the development and operation of the regional advanced data platform on Microsoft Fabric, including lakehouse and data model design, data pipelines, integration of Clarity and Caboodle data, and Power BI semantic models and reporting Ensure software development follows sound practices for the software development lifecycle, source control, code review, security, testing and documentation Support mandatory and external reporting requirements (e.g. Ontario Health, CIHI, MIS) and related data quality processes Participate in the regional governance, supporting the Data & AI Governance bodies and Revenue Cycle committees Manage escalations and communications from stakeholders to allow for faster and more effective decision-making Act as an advocate for end users ensuring systems meet business and end user needs and promote adoption of analytics, decision support tools and the Microsoft Fabric data platform Guide application and development teams to prioritize between new requests, optimization and maintenance activities Manage, lead and support staffing and capacity planning in order to best meet service levels and manage budget/costs Manage vendor relationships and escalate challenges as required Escalate potential work stream related operational risks to the Director, Data & Analytics and help develop and execute mitigation strategies Ensure compliance with any requirements from Change Advisory Board Additional duties as required Requirements: Undergraduate Degree in Health Informatics, Computer Science, Software Engineering, Information Sciences, Business, Finance or related discipline Master's Degree (preferred) ITIL Certification (preferred) Minimum 5 years progressive management experience Knowledge and experience with health care IT systems, data and analytics processes Minimum 7 years of experience with Clinical Information Systems, Electronic Medical Records, health care analytics, software development or revenue cycle operations Experience with data warehousing, SQL, reporting tools and data governance standards and practices Experience leading software development teams, including agile delivery, DevOps and the software development lifecycle Experience with hospital billing and revenue cycle workflows Knowledge of interoperability standards (e.g. HL7, FHIR) and APIs Knowledge of applicable legislation (e.g. PHIPA, FIPPA) Previous leadership experience in health care or hospital settings Experience managing multidisciplinary teams of 10-20 individuals Project Management experience Experience with Epic or an Epic Certification (Cogito, Clarity, Caboodle or Resolute HB) or experience with Epic Cosmos is an asset but not mandatory Experience with Microsoft Fabric, Power BI, Azure or similar cloud data platforms is an asset Some travel will be required to the 1371 Neilson Regional Office and to Central East hospitals This opportunity is posted to support the recruitment of an existing vacant position. Accommodation and Diversity Statement: Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook. At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto. We are proud to offer our staff comprehensive perks, including: Defined Benefit pension plan through the Healthcare of Ontario Pension Plan Comprehensive insured benefits package including health and dental benefits New Graduate Initiative Enroute Program Critical Care Sponsorship Program Employee Discount and Incentive Programs Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding Recognition events Leadership Development and Learning Programs Tuition Assistance Program Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care. Subscribe to our Career Alert or share your journey with us and see where it might lead you: Follow us on Facebook, Instagram, X, or LinkedIn Email us at careers@SHN.ca