Senior Technical Support Engineer- Global Financial Crimes

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Overview: Enterprise Risk and Finance APS is seeking a high energy, execution focused Senior Technical Support Engineer to join our global APS team supporting Global Financial Crimes. This is a high visibility, high impact role at the center of our mission to safeguard the firm with industry leading AML and Sanctions capabilities. This position is ideal for someone who wants true ownership, thrives in a dynamic global environment, and is looking to grow into a trusted subject matter expert or future technology leader within a high priority domain. The ideal candidate has strong financial services awareness, an understanding of regulatory expectations, and the ability to stay composed and effective in high pressure, time critical situations. We operate with an engineering mindset — approaching problems with curiosity, structured analysis, and a drive to design long term, resilient solutions. Team members are encouraged to think like engineers: automate relentlessly, reduce manual touchpoints, improve observability, and continually refine how our systems run at scale. As part of our culture, we actively invest in the technical growth of our team. Our team enjoy opportunities for dedicated development time each week for hands on learning, certification paths, and technical deep dive sessions. We encourage continuous learning through available upskilling programs, internal knowledge shares, and knowledge sharing forums across our global APS organization. As a senior APS support team member you will drive operational discipline, strengthening risk mitigation strategies, and representing the team with senior technology and business partners. You will set the standard for structured problem solving, rapid incident response, and engineering excellence, with a sharp focus on reducing time to market, improving recovery times, and accelerating delivery outcomes. This is a great place to build a career. You will join a global team that values trust, technical mastery, and collaboration. We celebrate engineers who take initiative, challenge the status quo, and bring energy to improve our environment every day. Responsibilities Provide AMRS production support for critical AML and Economic Sanctions applications, ensuring stability, availability, and timely issue resolution. Manage and resolve incidents, problems, and support tickets, ensuring SLA commitments are met. Drive root cause analysis and permanent fixes to improve stability, prevent recurring incidents, and reduce operational risk. Ensure effective monitoring, alerting, dashboards, and operational controls are in place for new and existing applications. Drive automation and observability improvements to reduce manual effort, improve detection and recovery, and strengthen resiliency. Support patching, production releases, and changes, including readiness, implementation, validation, and post-release monitoring. Proactively identify and address production, compliance, and operational risks before they result in incidents or business impact. Apply an engineering and data-driven mindset to continuously improve application stability and support processes. Operate effectively within a highly controlled AML and Economic Sanctions environment, with an understanding of regulatory, compliance, and control requirements. Demonstrate strong technical troubleshooting skills, using application logs, databases, APIs, batch processing, and diagnostic tools to identify and resolve production issues. Collaborate with Development, Infrastructure, Business, and Compliance partners to resolve issues and continuously improve the production environment. Required Qualifications: 10+ years of relevant technology experience, including hands-on support of complex, business-critical applications. Strong hands-on experience with: Unix/Linux Oracle and Teradata Hadoop Autosys Informatica Splunk and Dynatrace Strong knowledge of ITIL practices, including Incident, Problem, and Change Management Proven technical troubleshooting and root cause analysis skills across applications, databases, batch processing, integrations, and infrastructure Demonstrated ability to take ownership of production issues and drive them through resolution, root cause, and permanent remediation Experience supporting applications in a highly controlled or regulated environment; AML, Economic Sanctions, Financial Crimes, or financial services experience preferred Experience using AI and productivity tools, including Microsoft Copilot and Microsoft 365, to improve engineering and support processes Strong written and verbal communication skills, with the ability to clearly communicate technical issues, risks, and business impact Ability to work effectively across Development, Infrastructure, Business, Compliance, and other technology teams Skills: Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Adaptability Automation DevOps Practices Project Management Solution Delivery Process Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice