Inside Sales Associate

Responds to inbound customer inquiries regarding products, services, parts, and technical solutions while identifying opportunities to expand customer spend through upselling, cross-selling, and value-added service offerings. Generates quotations, processes orders, closes sales opportunities, maintains customer account records, and completes required sales documentation. Proactively identifies and qualifies prospective customers, develops sales opportunities within existing and new accounts, and records customer interactions and pipeline activity within CRM and sales tracking systems. Maintains ongoing customer relationships to support retention, increase account penetration, and achieve revenue growth objectives. Collaborates with field sales, service, and operational teams to ensure customer satisfaction and successful execution of sales opportunities. May manage an assigned product line, territory, or customer segment that overlaps with other sales teams. Typically works toward individual and/or team sales targets and participates in incentive compensation programs tied to sales performance and business growth. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.