Sales Assistant

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. As a Sales Assistant for Greenheck Group you will provide daily support to the sales channel via phone and email, addressing inquiries on order status, shipping, returns, billing, and order changes. Your responsibilities will include processing Return Goods Authorizations (RGA's), generate reports, and supporting front desk duties. WHAT YOU'LL BE DOING Provide daily sales channel support via email in a timely manner. Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes. Effectively communicate with reps and customers, including the ability to remain calm and resilient in high pressure situations. Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in CRM database. May provide late ship report, packing list, invoices / acknowledgements, motor data sheets, QD stock notifications, order status and expected ship dates, etc. Support coverage on switchboard and front desk responsibilities. Participate in rep and customer visits as required. Must have basic understanding of sales channel policies and basic knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com. Provide excellent customer service by answering and directing incoming phone calls on the main switchboard. Greet and assist visitors. Manage ordering and stocking office supplies. Coordinate and manage lunch for customer site visits, QBR's and executive visits. Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary. Support special design requests and pricing adjustments and coordinate with relevant departments for resolution. Intermediate computer skills (i.e. CAPS, SAP, CRM, Microsoft Office programs, etc.) required. Other miscellaneous duties as required. WHAT YOU SHOULD HAVE 0-2 years of relevant work experience required. Intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.) required. Strong communication, multi-tasking, time management, and organizational skills required. Ability to maintain a positive, patient attitude and thrive in a fast-paced environment with high attention to detail required. High school diploma or GED required. 2 Year / Associate Degree preferred. SOME THINGS WE THINK YOU SHOULD KNOW Minimum travel is required for this role. This is an on-site role. Will work at the Clearwater FL location to start, but position will be moving to the Rocky Point FL location in 2027. COMPENSATION & BENEFITS Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $22.04/hour - $27.22/hour and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support Financial Security Learning & Development Rewards & Recognition Wellbeing & Mental Health Work-Life Balance Fun Perks SPECIAL NOTATION The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position. PHYSICAL REQUIREMENTS Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. EEO STATEMENT We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACCOMMODATIONS REQUEST Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation. RECRUITING FRAUD ALERT At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification. If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us! We couldn’t be voted Forbes America’s Best Mid-Size Employer five times running without our talented teams in every area of Greenheck Group. Are you interested in engineering and product design? How about getting hands-on production experience out in the shop? Maybe you’re a fan of numbers and love finance and accounting. What about representing Greenheck Group as on our marketing and sales teams? Or advocating for our team members in human resources? No matter your talents, interests, or skill level, we welcome you to become part of our team. Greenheck Group began in 1947 when two brothers, Bob and Bernie, saw an opportunity for improvement within the commercial air movement industry. With a lot of hard work, determination, and persistence, they created products that were innovative, easy to use, and better met the needs of the customer. Bob and Bernie believed in being the easiest company to do business with and often went above and beyond to make the customer happy. Bernie focused on generating connections with customers and sales partners, Bob focused on creating innovative products that worked, and were easy to use and install. Both brothers believed in pushing past the standards set by their competitors.