Director of IT Infrastructure

WORK SHIFT: First Shift (United States of America) JOB DESCRIPTION: SUMMARY The Director of IT Infrastructure is a senior, hands-on technical leader responsible for the strategy, architecture, reliability, security, and day-to-day operation of Cambro’s global IT infrastructure. This role leads the infrastructure team and is accountable for enterprise networking, data centers, servers, storage, virtualization, cloud and hybrid infrastructure, telecommunications, cybersecurity infrastructure, IoT/OT connectivity, disaster recovery, business continuity, and infrastructure support for manufacturing, warehouse, office, and remote operations. The position provides leadership for infrastructure and network operations, including enterprise networking, data centers, servers, storage, virtualization, cloud and hybrid environments, telecommunications, cybersecurity infrastructure, endpoint and mobile device infrastructure, IoT/OT connectivity, disaster recovery, business continuity, and infrastructure support services. The Director is responsible for leading and developing technical teams, managing technology vendors, ensuring infrastructure availability and security, and aligning technology solutions with business objectives. The Director will provide leadership for the continued implementation of Cambro 2.0, including migration from legacy infrastructure to Cambro’s established network, virtualization, storage, identity, backup, and security architecture. This role requires advanced technical expertise with Level 3 engineering capabilities and the ability to provide hands-on leadership during complex technical initiatives, major incidents, cybersecurity events, infrastructure design, and advanced troubleshooting. The ideal candidate is a collaborative leader who effectively partners with business stakeholders while driving operational excellence, infrastructure modernization, and continuous improvement across the enterprise. ESSENTIAL JOB FUNCTIONS Own the design, reliability, performance, and security of Cambro’s global network, including FortiGate firewalls, Fortinet SD-WAN, Ruckus ICX switches, and Ruckus wireless access points, as well as LAN, WAN, routing, VPNs, monitoring, and redundancy. Lead the migration from legacy Cisco network equipment. Implement and maintain network segmentation and micro-segmentation, with appropriate access controls between sites, VLANs, servers, workloads, management networks, manufacturing systems, and security systems. Lead the continued migration of legacy infrastructure into Cambro 2.0, including moving virtual server workloads from VMware to Proxmox VE and retiring systems that are no longer required. Coordinate and plan the company’s information technology architecture, including daily operation of voice and data networks, to ensure systems are current, operational, secure, and functional across all locations. Manage resource availability, capacity, scalability, lifecycle planning, and resiliency for hardware, software, network, communication, server, storage, and cloud or hybrid infrastructure systems. Oversee and, when necessary, directly support the design, implementation, configuration, monitoring, maintenance, and troubleshooting of critical infrastructure equipment, software, firmware, and services. Oversee storage services, including Synology NAS devices, StorONE, Dell EMC Unity, and the NFS, SMB, and iSCSI services used to support Cambro’s workloads. Ensure effective backup, disaster recovery, business continuity, and recovery testing. Lead the transition to Bacula as Cambro’s strategic backup platform. Ensure IT systems are continuously available to employees and support production, warehouse, project, and administrative work functions. Lead the strategy and support of enterprise telecommunications systems, including VoIP, SIP trunks, call routing, phone system administration, carrier services, system redundancy, and related vendor relationships. Provide technical leadership for IoT, OT, and facility-connected systems, including manufacturing connectivity, cameras, access control, intrusion detection, vendor access zones, and other network-connected operational systems. Partner with Information Security to ensure infrastructure supports cybersecurity requirements, including patch management, vulnerability remediation, access control, network segmentation, logging, monitoring, endpoint protection, backup security, and secure vendor access. Lead major incident response for infrastructure outages, cybersecurity infrastructure events, carrier issues, network failures, and system availability problems, including root cause analysis and corrective action planning. Ensure effective backup, disaster recovery, business continuity, and recovery testing for critical infrastructure platforms. Establish infrastructure standards, documentation, network diagrams, lifecycle plans, configuration controls, and operating procedures for all critical infrastructure systems. Coordinate activities of the IT Infrastructure team with IT Support Services and other business functions to ensure smooth functioning of PC, virtual desktop, server, network, telecom, and endpoint systems. Develop, coach, and hold accountable infrastructure team members, including engineers, administrators, network staff, telecom resources, and support personnel. Manage infrastructure budgets, service contracts, vendor relationships, renewals, licensing, circuits, and technology lifecycle planning. Create and report infrastructure performance metrics, including uptime, incident resolution, project delivery, service levels, backup success, security remediation, and network stability. Work with management to prioritize business and information technology needs and translate business requirements into practical infrastructure solutions. Pursue and define process improvement, automation, standardization, documentation, and technology modernization opportunities. .Maintain reliable and consistent attendance, including being punctual, and dependable in order to meet the needs of the department and the organization. Execute each essential duty satisfactorily in order to perform job successfully. Follows all safety procedures required in work area, wears PPE as needed, attends all safety meetings, and reports safety issues regarding equipment or unsafe/hazardous conditions. Performs effectively as a team member, able to work well with others, open to receive and give feedback, and treats everyone with respect. Takes ownership of own work and behavior, accepts accountability for own actions, encourages solutions, and communicates status of work/projects. Follow all department quality standards/criteria. Raise concerns and issues to immediate manager. Able to understand and demonstrate Cambro company culture, display company core values (Safety, Quality, Respect, and Service). Understands department’s key performance indicators and contributes to achieve these goals both individually and as a team. Other duties as needed or required. ADDITIONAL RESPONSIBILITIES Provide leadership coverage and fulfill the responsibilities of direct reports as necessary to ensure uninterrupted operations and meet business requirements. Participate in and provide leadership during after-hours escalations, emergency incident response, scheduled maintenance windows, infrastructure implementations, and system cutovers to ensure business continuity and minimize operational disruption. Must be able to work overtime as needed, remain flexible and open to possible schedule changes in order to meet business needs. REQUIRED QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 10 years of progressive IT infrastructure experience, including at least 5 years leading infrastructure, network, systems, or technical operations teams. Minimum Level 3 engineering capability in enterprise infrastructure, with the ability to independently diagnose, design, and resolve complex network, server, security, telecom, and infrastructure issues. Exceptional knowledge of enterprise networking, including LAN, WAN, wireless, routing, switching, firewalls, VPN, network segmentation, remote access, monitoring, high availability, and carrier management. Hands-on experience with Fortinet FortiGate firewalls and Fortinet SD-WAN, including routing, firewall policy, VPNs, traffic control, and troubleshooting. Strong experience with enterprise switching and wireless infrastructure. Experience with Ruckus ICX switches and Ruckus wireless access points is strongly preferred. Strong understanding of network segmentation and micro-segmentation, including access controls between infrastructure, server workloads, users, management systems, and manufacturing environments.• Experience with enterprise virtualization and shared storage. Proxmox VE experience is strongly preferred; experience migrating workloads from VMware is valuable. Strong experience with telecommunications and voice systems, including VoIP, SIP, call routing, carrier services, system administration, and vendor management. Avaya experience is a plus. Strong understanding of infrastructure security, including identity and access controls, firewall policies, vulnerability remediation, patching, logging, monitoring, endpoint protection, backup security, and secure vendor access. Experience supporting hybrid infrastructure environments, including Windows Server, Active Directory, Microsoft 365, virtualization, backup and recovery, storage, mobile devices, and endpoint infrastructure. Experience with VMware, Veeam, disaster recovery tools, server infrastructure, and business continuity planning. Experience supporting multi-site operations, preferably including manufacturing, warehouse, distribution, or global business environments. Ability to lead infrastructure projects, manage vendors, develop technical standards, document systems, and communicate clearly with both technical teams and business leaders. Strong leadership skills, including coaching, accountability, performance management, delegation, prioritization, and cross-functional communication. Success in leveraging IT service management practices, such as ITIL, and practical continuous improvement methods to improve service quality, responsiveness, efficiency, and governance. . PREFERRED QUALIFICATIONS Bachelor’s or master’s degree in computer science, information systems, business administration, or a related field, or equivalent work experience. Hands-on experience with Ruckus ICX switching and Ruckus wireless infrastructure; experience migrating from Cisco equipment is valuable. Experience leading IT infrastructure in a global or multi-location manufacturing, distribution, or warehouse environment. Experience with Synology NAS, StorONE, Dell EMC Unity, Bacula, infrastructure monitoring, and recovery testing. Experience with IoT/OT connectivity, plant-floor network requirements, facility systems, cameras, access control, intrusion detection, and secure third-party vendor access. Experience with network modernization, circuit management, bandwidth planning, carrier redundancy, wireless upgrades, and data center or colocation environments. Experience in the most current technologies and products used in the industry, including cloud, hybrid infrastructure, monitoring, endpoint management, and cybersecurity infrastructure tools. Experience working with large, cross-functional teams and partnering effectively with senior-level management and key stakeholders across the organization. Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the infrastructure workforce. Certifications such as CCNP, CCIE, CISSP, CISM, ITIL, Microsoft, VMware, PMP, or equivalent practical experience. Demonstrated ability to build a high-performing infrastructure team and develop engineers from Level 1 and Level 2 toward Level 3 capability. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, walking, standing, bending at the neck, bending at the waist, squatting, climbing, kneeling, crawling, twisting at the neck and waist, repetitive use of hands, simple grasping, power grasping, fine manipulation, pushing and pulling, reaching above and below the shoulder, carrying/lifting up to 50 lbs. Driving cars and other IT equipment Working around equipment and machinery Exposure to excessive noise Exposure to dust, gas, fumes, or chemicals Working at heights Use of special visual or auditory protective equipment Walking on uneven ground PPE Requirements Safety glasses Steel-toe slip-resistant shoes – When in the production area Hearing protection (e.g., earmuffs) – When in the production area Face covering (mask) in accordance with company policy. Hardhat/bump camp COMPENSATION RANGE: $165,000 -$200,000 Salary may vary based on experience. CAMBRO is proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based upon race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic information, military or veteran status, or other characteristics protected by law. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. When brothers Argyle and William Campbell founded Cambro Manufacturing in 1951 in Los Angeles,Calif., they created a single product to solve a problem in the foodservice industry. Dubbed the Camtray®, it demonstrated their commitment to excellence, quality, and innovation. 72 years and more than 17,000 products later, Cambro is still family-owned company focused on creating foodservice solutions in the US and around the world. Now led by William's son, Argyle, Cambro is dedicated to creating products to help you serve, satisfy, and delight your guests.