MECM/SCCM Infrastructure Consultant (Bilingual English)

Job Title: MECM/SCCM Infrastructure Consultant (Bilingual English) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly experienced Microsoft MECM/SCCM and Intune Infrastructure Consultant to serve as a trusted technical advisor to customers. This role focuses on assessing endpoint management environments, providing technical guidance, evaluating infrastructure health, and recommending solutions to improve performance, reliability, security, and scalability. The ideal candidate combines deep technical expertise in Microsoft Endpoint Configuration Manager (MECM/SCCM) and Intune with strong consulting, analytical, and communication skills. This individual will work directly with customers to understand their technical challenges, assess their environments, present findings, and guide their technical teams toward effective solutions. This is a consultative role focused on technical assessments, recommendations, troubleshooting guidance, and knowledge transfer rather than directly implementing changes in customer environments. This is a bilingual English-Spanish role. Key Responsibilities Act as a trusted technical advisor and subject matter expert for MECM/SCCM, Intune, and endpoint management infrastructure. Assess existing MECM/SCCM environments, architecture, configuration, health, performance, and overall operational effectiveness. Review infrastructure designs, deployment strategies, upgrade plans, and maintenance approaches, providing recommendations based on technical best practices. Analyze complex MECM/SCCM issues and guide customer technical teams through troubleshooting, root cause analysis, and resolution strategies. Identify infrastructure risks, configuration gaps, performance bottlenecks, and opportunities for optimization. Provide architectural guidance and recommendations for SCCM and Intune Co-Management, including planning, adoption, and troubleshooting considerations. Advise customers on Software Updates, operating system deployment, Task Sequences, software distribution, compliance, and endpoint security. Review reporting requirements and recommend approaches using SCCM reporting capabilities, SQL Server Reporting Services (SSRS), and/or Power BI. Evaluate dependencies across SQL Server, Active Directory, IIS, certificates, DNS, networking, and related infrastructure components. Prepare and present technical assessments, findings, recommendations, and improvement plans to customer technical teams and leadership. Facilitate technical knowledge-transfer sessions and customer training to improve understanding of MECM/SCCM capabilities and best practices. Collaborate with customer stakeholders to understand business and technical requirements and translate them into practical infrastructure recommendations. Support customers in prioritizing remediation activities and developing technical roadmaps for their endpoint management environments. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 10+ years of experience in MECM/SCCM and endpoint management, with a background as a senior technical expert, technology owner, infrastructure architect, or consultant. Deep technical expertise in Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune. Proven experience assessing complex endpoint management environments and providing technical recommendations. Strong understanding of infrastructure architecture, system dependencies, performance, security, and troubleshooting methodologies. Experience providing technical guidance, explaining complex issues, and presenting recommendations to both technical teams and customer leadership. Broad knowledge of MECM/SCCM capabilities, with deep expertise in at least four of the following areas:Infrastructure architecture, deployment strategies, upgrades, maintenance, health assessments, and performance optimization.Software updates and patch management.Software distribution, application packaging, and deployment strategies.Windows operating system deployment and upgrade methodologies.Compliance and endpoint security.Microsoft Intune and Co-Management.SQL Server and database troubleshooting.Reporting with SSRS and/or Power BI.PowerShell scripting and automation.Network troubleshooting, DNS, and Active Directory. Experience analyzing issues involving IIS, certificates, SQL Server, and other supporting infrastructure components. Familiarity with technical diagnostic tools such as SQL Profiler, PowerShell, and Process Monitor. Excellent analytical, problem-solving, communication, presentation, and consulting skills. Fluent in English and Spanish, both written and verbal. Location: CRI Work-at-Home Language Requirements: Time Type: Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.