Program Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsible for the execution of program(s) and associated projects, that have a significant impact on how the Bank and Global Payments Solutions do business, provide services to clients, adhere with regulatory or regional requirements or execute a function. The ideal candidate combines strong program management discipline with strategic planning, portfolio governance, data analytics, process automation, and AI-enabled productivity capabilities. They are comfortable operating across business and technology teams, driving operational excellence, and influencing change through data-driven insights, innovation, and collaboration. Responsibilities Demonstrates strong project management skills, including the ability to prioritize work, identify critical path and meet deadlines Strong communication skills, verbal and written, with ability to cater style/approach based on audience Displays ability to utilize sound business judgment and tailor approach to drive optimal business outcomes Serves as primary contact to stakeholders and senior leaders as appropriate on critical change or special project initiatives Works with Program Executive and Program Sponsor to develop program objectives, business outcomes and success criteria and capture in Program Charter Identifies key program stakeholders, defines their role and required outcomes and with project manager assigns key activities Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources Drives stakeholder engagement and resolves gaps in program/project representation from key functional teams as required Ensures clearly defined responsibilities and accountabilities for key program/project roles Responsible for coaching, guiding and providing direction to program/project team Creates a clear, coherent approach to guide effective program / initiative setup, execution, and control Defines, owns and facilitates required management routines for program with detailed understanding of enterprise and PMO governance requirements Manages program scope, timeline and budget by facilitating program routines to assess overall health, manage risks/issues, identify change controls, etc. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation Integrates knowledge of end-to-end business process into program planning and decisioning processes Maintains program level TAR list and drives decisions to facilitate resolution Active participant in program and project plan development and owns ensuring adherence to schedule overall and critical path Acts as point of escalation for project managers and business stakeholders identified as participants in program For Technology programs: partners with Tech program manager to facilitate delivery together - people, process and tech Required Qualifications: 8+ years of project and/or program management experience leading complex, cross-functional initiatives. Strong knowledge of structured project management methodologies, practices, and governance frameworks. Demonstrated track record of delivering large-scale programs on schedule, within scope, and on budget. Experience operating and leading within a matrixed organizational environment. Ability to assess ambiguous or ill-defined business problems and define the required objectives, workstreams, deliverables, and success measures needed to achieve desired outcomes. Exceptional stakeholder management skills, with the ability to influence and communicate effectively across all organizational levels, including senior leadership. Strong collaboration and facilitation skills, with the ability to align diverse viewpoints and drive consensus toward a common outcome. Proven ability to lead cross-functional teams and navigate competing priorities in a fast-paced environment. Knowledge of the Bank's Enterprise Change Policy and Standards. Experience supporting program governance, risk management, issue management, status reporting, and executive communications. Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, Project, and Visio. Experience using project delivery and workflow management tools in support of project planning, execution, and reporting. Desired Qualifications: Strong knowledge of payment products, payment processing, and digital payments ecosystems. Experience supporting strategic initiative planning, annual investment planning, demand management, technology estimation, funding analysis, portfolio management, and investment governance. Experience evaluating business cases, prioritization decisions, and funding tradeoffs across large portfolios. Working knowledge of Agile delivery methods, tools, and cross-functional product and technology delivery environments. Experience with Jira, including backlog management, work item tracking, workflow administration, reporting, and Agile team support. Experience with AgilePlan or similar demand, project, and portfolio management platforms. Data, Analytics & Automation Advanced Power BI development skills, including Power Query, data modeling, DAX, dashboard development, visualization, and self-ervice reporting. Expert-level Excel capabilities with demonstrated experience performing complex portfolio, financial, operational, and data analysis. Experience identifying, streamlining, and automating manual, spreadsheet-intensive, and email-driven business processes. Digital Workplace & AI SharePoint administration and/or development experience, including site architecture, permissions management, content governance, lists, libraries, and business solution's Knowledge and proficiency with Microsoft Copilot and Bank-approved AI tools, with demonstrated ability to leverage AI to improve productivity, analysis, reporting, automation, and decision-making. Experience creating executive-ready presentations, dashboards, visual communications, and reporting solutions using Microsoft SharePoint Designer, PowerPoint, or similar tools. Demonstrated ability to challenge conventional thinking, drive innovation, and implement practical improvements in tools, technology, and ways of working. Commitment to continuous improvement and delivering solutions that enhance both client and employee experiences.      Skills: Consulting Problem Solving Program Management Project Management Reporting Collaboration Leadership Development Performance Management Presentation Skills Issue Management Oral Communications Process Design Process Performance Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $117,000.00 - $175,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice