CXS QA Technician

At Aristocrat, we focus on creating outstanding gaming content and technology. As a CXS QA Technician, you will be essential in assuring the seamless performance of our software and hardware. This role provides a valuable chance to be part of our lively, fast-paced Database & QA Team. Your contributions will directly aid our mission to bring happiness to life through play. If you are motivated, thorough, and passionate about gaming technology, this position is well suited for you! What You'll Do Offer complete technical help for the Aristocrat Gaming software and hardware range. Engage in hardware and software deployment, configuration, and enablement for upcoming projects. Conduct on-site work at customer venues to ensure successful implementation. Liaise with internal resolver groups and collaborators to prioritize and bring up issues as needed. Deliver in-depth technical product knowledge for Operational Acceptance Testing (OAT) of new and current products. Develop and conduct technical training programs to equip the team with necessary skills and knowledge. Support BETA trials by providing technical expertise during the take-to-market phase. Offer pre and post-installation support for Aristocrat’s Venue Management Systems, Applications, and Web-based products. Build and install software on gaming machines, workstations, and servers. Manage client calls through our Call Management System (Salesforce) and update call tickets accordingly. Ensure timely and impactful customer visits while maintaining a professional image. Collaborate with internal resources, including Systems and Service Technicians, to meet client requirements. Adjust to a dynamic, constantly evolving environment and contribute to the overall CXS strategy. Maintain and support the internal OAT environment along with providing support to demonstrate AGE/AHG. What We're Looking For Outstanding customer service skills and a passion for helping people. 2+ years of experience in a similar technical support role. Having knowledge in both software and hardware is advantageous. Proven ability to build and configure operating system workstations and servers. Familiarity with Salesforce or similar CMS tools. Project management experience is a plus. Strong problem-solving and organizational skills, with the ability to work unsupervised. Excellent written and verbal communication skills. Basic computer skills, with experience in VMware, Linux, and Windows software being advantageous. Join us at Aristocrat and be part of a team where your technical expertise will help build the future of gaming technology! This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/