Expert Systems Engineer

Expert Systems Engineer Location: Remote – USA Travel: Up to 20% Key Responsibilities Manage, monitor, maintain, and support infrastructure and application environments. Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications. Partner with Operations on patches, updates, antivirus, maintenance, and system health. Monitor system performance, conduct health checks, and support capacity planning and optimization. Identify root causes of recurring issues and implement solutions to prevent reoccurrence. Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed. Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns. Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion. Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences. Standardize and automate processes and monitoring using scripting and automation technologies. Follow change management procedures and maintain technical and system design documentation. Document issues and resolutions and contribute to continuous process and technical improvement. Required Qualifications 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent. Strong experience with SQL Server, Power BI, and Databricks. Experience supporting production infrastructure and troubleshooting complex technical issues. Strong understanding of systems, databases, applications, monitoring, and performance management. Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives. Comfortable working directly with clients and cross-functional teams. Strong problem-solving, analytical, organizational, and decision-making skills. Experience with scripting, automation, technical documentation, and change management. Preferred Qualifications Healthcare technology or hospital IT experience. Development experience with .NET and REST APIs. Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms. Experience with OpenTelemetry. Cloud infrastructure or modern data platform experience. Relevant certifications such as GIAC, ITIL, or MCSE. Working Arrangements Standard work week or as defined by assignment requirements. Primarily remote or office-based. May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods. Up to 20% travel may be required. Physical Requirements Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use. Occasionally: Climbing/balancing and stooping/kneeling/crawling. Altera Our company complies with all local/state regulations in regard to displaying salary ranges. The salary range displayed above is specifically for those potential hires who will perform work in or reside in the location(s) listed. Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant's skills and prior relevant experience, and certain degrees and certifications. Salary Range: $95,000.00 USD - $ 101,230.00 USD A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com To learn more, visit www.alterahealth.com. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.